Product & Service Management Resources
Lessons in Customer Engagement
What we can learn from a three-year-old, a curious loaf of bread, and a major U.K. grocery chain.
Boost Business Productivity, Forget Perfection
The drive for perfection in business can result in more harm than good.
Building a Business from Scratch
Starting from nothing is a brutal way to get into business. Make it easier.
Less than Perfect Is Adequate
Developing a new product? Open the kimono and let the world see it.
Spare the Change
Archie comics, espresso beans and low-fat yogurt: when to leave well enough alone.
A Lesson in Customer Service
A revolutionary approach: Asking your customers what they want
SkyTrain, Molson, and Kirstie Alley: Reasons to Laugh at the News
Insider: Making sense of failings: Kirstie's fat;, Skytrain's price, Molson's fear
The Other Team
How a former B.C. finance minister and a Hollywood producer turned around money-losing OutTV.
The Kids are Alright: B.C. Book Publishing
When Portia Tickell opened a children's bookstore, jaws began flapping.
Suckers for Imperfection
The marketing lesson behind playing to your flaws.
Blue Ocean: Finding Open Water
Sometimes it’s best to go where the currents of change take you.
Canpages Isn't Dead Yet
Reports of the phone book's death are greatly exaggerated.
Art Goes Postal
At Signals Design Group, thinking small is the key to delivering on a massive project.
Out of the Cranky Closet
Today it isn't your regular dose of Tony crankiness. He has a secret to share.
Meet Personal Sommelier Annie Lau
A personal sommelier might have the perfect job for perilous economic times.
Gift Cards: Money for Nothing
Pity the fool who receives the gift of plastic
Waiting for the Train
B.C.’s provincial government has pledged $14 billion in new transit.Sponsored Content Section
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In This Section
Quote
Brian Wong, CEO of Kiip Inc.,
on being a 21-year-old CEO
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