How to Cut Small Business Costs

Image by: Jeremey Bruneel
Cutting costs for your small business while keeping employees happy and safeguarding the bottom line.

How to cut costs for your business while keeping employees happy and safeguarding the bottom line.

Cutting costs doesn’t have to mean trimming benefits packages or dumping the monthly pizza lunch. With some creative cost cutting, you can keep a smile on employees’ faces while safeguarding the bottom line. For some tips, we check in with some small-business experts: Lauren Bacon, partner and lead designer of Raised Eyebrow Web Studio Inc.; Candice Macalino, communications manager at Small Business BC; and Jeff Harper, director of the small-business group at Coast Capital Savings Credit Union.


Embrace Technology

Think strategically about digital solutions that could replace outdated practices. As Bacon says, “Put your head in the cloud.” Online resources such as Google Apps, Google Docs and Google Calendar are free and can save time for your IT staff, not to mention let your team access their work from any computer. Bacon also suggests swapping laptops for smartphones: “iPhones and BlackBerrys can do most of what a laptop can do for a fraction of the cost.” Both Bacon and Macalino also recommend using social media in place of pricey print materials such as business cards and marketing brochures.


Hack Hidden Fees

Check the service charges on your bank account, advises Harper. “Some institutions not only charge for making a deposit but also for what’s in your deposit. They’ll do cash counts on the number of bills, coins and cheques they’re handling.” Harper suggests opting for accounts that offer a set or minimized fee. Macalino also advises comparing rates for all your service providers regularly: “See where you can find savings: phone plans, insurance, Internet and network provider.”


Slice Off a Hat or Two

If you’re wearing multiple hats, consider sharing some responsibilities to save money in the long run. If bookkeeping isn’t your specialty, hire a bookkeeper, suggests Bacon: “This will free you to focus on what really counts in your business.” Harper suggesting going a step further and hiring an accountant, who can find ways to save taxes. Also consider consulting an insurance expert, he adds, or, when the time comes, a succession planning specialist to ease your mind and protect your company’s financial future.


Slash Employee Turnover

Spend a little bit of time and money now by looking at employee benefits, medical coverage and Group RSPs, Harper suggests. “That can keep employees happy and reduce the rollover of staff, which then reduces your recruitment, training and low-efficiency costs.” Macalino advises considering interns or students looking for work experience: “They might require some ramp-up time, but you’re growing new team members at a reduced cost.”


Cut Out Isolation

Bacon and Macalino both suggest sharing resources with other businesses to reduce costs. “Get to know your neighbours and find out what shared resources you need,” proposes Bacon, “even if it’s as small as a storage locker for staff bikes.” She also suggests shared meeting or kitchen spaces. Macalino recommends considering bulk deliveries with other companies or renting space during off-hours. “Rent your boardroom for evening gatherings,” she recommends.

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At Gravit-e, we also believe that embracing technology at one's work can be extremely beneficial for SMBs. Automating processes can not only increase productivity, but it can also help to reduce the possibility of human errors which can save company personnel a tremendous amount of time. In addition, technology can transform mundane, repetitive tasks into more efficient and enjoyable ones. Take for example the restaurant industry--many restaurants are replacing their traditional notepads (used for jotting down clients' orders) with chic and compatible iPads--which is a more green alternative to paper usage.
At Gravit-e, we also believe that embracing technology at one's work can be extremely beneficial for SMBs. Automating processes can not only increase productivity, but it can also help to reduce the possibility of human errors which can save company personnel a tremendous amount of time. In addition, technology can transform mundane, repetitive tasks into more efficient and enjoyable ones. Take for example the restaurant industry--many restaurants are replacing their traditional notepads (used for jotting down clients' orders) with chic and compatible iPads--which is a more green alternative to paper usage.
Band-Aid solutions fix symptoms, not causes. This article is written in a framework of employee pizza lunches, storage lockers for staff bike, and (laugh at this one ....) "renting out your boardroom". Like, how many businesses have a boardroom to rent for starters? How about reality: If you have management looking at pizza lunches, bike racks, & renting boardrooms the problem to be solved is at the management level & it is an HR problem. Cutting costs is very simple. Cutting costs strategically & intelligently is art ... the art of good management. I built my business up from zero in 1984, so I got the 1989 recession to teach me about costs. This past recession did nothing to my Group because of the lessons I learned in 1989. So here is my comment. Band-Aid solutions rarely work and are usually utilized to buy time; the sign of a rookie manager and very dangerous. This is when action and focus works. It is also the time to jettison talk and band-aids. Clarity works in this situation. If you know that you have to chop 12% off your expenses, you have to start by understanding that anything over 5% is not a "tweak" ... it is a cut ... as in surgery without anesthetic. Take two years of expenses, three if you have it and start looking for 20% reductions. No, that is not a typo. If you are looking to save 12%, you are on a war footing so you might as well attack it all now. Who wants to be successful cutting 12%, only to discover that you need an extra 5% downstream. Sharpen the axe and go for cuts that will make a difference. The bottom line is that substantial savings are mandatory. Without me writing a whole article, a good manager has - by definition - his team onside and substantial savings can be realized very quickly by sitting down with your team and telling them the good news: they will be successfully reducing expenses with your leadership. As for the bike racks ... silly. Pizza lunches ... you will not have to cancel them, your team will chop it immediately. Renting out the boardroom? Watch that boardroom get used for a business function, if only by bringing in more customers or scheduling daily product updates to train staff better. Any member of the team that is not on board for this process becomes, ironically, a substantial savings when they leave. Harsh? Not really because most employees welcome the opportunity to pitch in and some really do not.
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